NRGbet Privacy Policy

At NRGbet, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data when you use our casino, sportsbook and bingo services at nrg.bet.

Our casino is operated by Sharedbet Limited, a company registered in England and Wales, and licensed by the UK Gambling Commission under account number 63635. Our platform and sportsbook are supplied by Playbook Gaming Ltd. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act. By creating an account with NRGbet, you consent to the practices described in this policy.

Information We Collect

We collect several categories of information to allow you to use our services safely and to meet our regulatory obligations as a licensed gambling operator.

• We gather identity information such as your full name, date of birth, residential address and contact details when you register for an NRGbet account.
• We collect financial information including payment card details, bank account information and transaction history when you deposit or withdraw funds.
• We record your gaming activity, including games played, stakes, wins, losses and session duration across our slots, live casino and sportsbook products.
• We store technical information such as your IP address, device type, browser version and login history for security purposes.
• We keep records of your communications with us, including emails, messages through our contact form and interactions via our help centre.

How We Use Your Information

Here at NRGbet, we use your personal data for a number of legitimate business and regulatory purposes. We use your identity and contact information to verify your age and identity, as required under our operating licence 063635-R-338041-006. Our team at NRGbet uses financial information to process deposits and withdrawals, detect fraud and comply with anti-money laundering obligations.

We also use your gaming activity data to personalise your experience, including tailoring our NRG Slots Club rewards and free spins offers to your play patterns. Our marketing communications, such as information about our welcome bonus and ongoing promotions, are sent only where you have given consent, and you may withdraw this consent at any time.

Legal Bases for Processing

• We process your data where necessary to perform our contract with you as a registered player.
• We process your data to comply with legal obligations imposed by the UK Gambling Commission and anti-money laundering legislation.
• We process your data based on your consent for marketing communications and optional cookies.
• We process your data where we have a legitimate interest in preventing fraud and securing our platform.

Sharing Your Information

We do not sell your personal data. However, Our NRGbet operation may share information with trusted third parties where necessary to run our business. We share data with payment providers to process transactions made via Visa, Mastercard, Maestro, Apple Pay and bank transfer. We also share information with identity verification agencies, regulatory bodies including the UK Gambling Commission, and our game and platform suppliers such as Playbook Gaming Ltd, where this supports the delivery of our games and sportsbook.

We at NRGbet may also disclose information to law enforcement or regulatory authorities where required by law, or to protect the rights, property or safety of our company, our players or others.

Cookies and Tracking Technologies

Our NRGbet casino website uses cookies and similar technologies to operate effectively, remember your preferences and understand how players use our site. We use cookies to keep you logged in during your session, to remember your language and currency preferences, and to analyse traffic across our desktop, mobile web, iOS app and Android app versions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our regulatory record-keeping obligations as a UK-licensed operator. Financial and gaming records are typically retained for a minimum period required by gambling and anti-money laundering regulations, even after you close your NRGbet account.

Your Rights

You have a number of rights regarding your personal data, and we are committed to helping you exercise them. When you contact our support team, we will respond to your request within the timeframes required under applicable data protection law.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct any inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data correctly.

Data Security

We at NRGbet take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our security practices include encryption of sensitive payment data, restricted internal access to personal information, and regular monitoring of our systems. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your NRGbet casino account.

International Data Transfers

As our NRGbet platform and sportsbook are supplied by Playbook Gaming Ltd and we work with providers such as Pragmatic Play and Relax Gaming, your data may be processed outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information to a standard consistent with UK data protection law.

Children's Privacy

Our services are intended only for individuals aged 18 or over. We do not knowingly collect personal data from minors, and we carry out age verification checks on all new NRGbet casino accounts. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, our customer support team is available via email, our contact form, our help centre and social media. You can reach us directly at [email protected], and we will aim to respond as quickly as possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. We encourage you to review this page periodically so that you remain informed about how NRGbet protects your personal data. Continued use of our NRGbet casino login and services after any changes constitutes your acceptance of the updated policy.